
CONTACT US
We'd love to hear from you! Whether you have questions, feedback, or need assistance, feel free to reach out. Here’s how you can contact us:
FAQ Section:
Shipping & Delivery
Find all the information you need about our shipping policies, delivery timeframes, and costs. Whether you're wondering about international shipping or local delivery options, we’ve got you covered. Get answers to questions regarding order tracking, delivery times, and how to handle any delivery issues.
1. How long will it take to receive my order?
Orders are typically delivered within 5–7 business days, depending on your location.
2. Do you offer international shipping?
Currently, we only ship within India.
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with the tracking details.
4. How can I change my shipping address after placing an order?
If you need to update your shipping address, please contact our customer service team within 24 hours of placing your order.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your item, check out our return and exchange policies. This section provides detailed guidelines on how to return or exchange products, and how to handle damaged or defective items.
1. What is your return policy?
We offer a 15-day return policy. If you're not completely satisfied with your purchase, you can return it for a partial refund or exchange.
2. How do I return an item?
Simply follow the return instructions provided in the packaging, or visit our Returns Policy (in the footer) for detailed steps.
3. Can I exchange my product for a different size or color?
Yes, exchanges are possible for different sizes or colors, subject to stock availability.
4. What do I do if I receive a damaged or defective item?
Please contact us immediately with your order number and a clear photo of the damaged item. We’ll arrange a replacement or refund promptly.
Product Information
Learn more about the products we offer, including details about sizes, colors, materials, care instructions, and more. If you're unsure about a specific item or need help with selecting the right product, this section provides comprehensive product details.
1. What sizes do your products come in?
We offer a variety of sizes depending on the product. Please refer to the dimensions available on each product page for specific measurements.
2. Are your products made from sustainable or eco-friendly materials?
Yes, we are committed to sustainability. Many of our products are crafted from eco-friendly and responsibly sourced materials. You can find details in the product description.
3. How do I take care of my product?
Care instructions are included with each item. You can also find specific care information on the respective product page to help maintain quality and longevity.
4. Can I customise or personalise a product?
Please reach out to us at hello@sethura.com to check availability and discuss your preferences.
Payment Methods
Get all the details you need about the payment options available on our website. Whether you're using a credit card, PayPal, or other payment methods, this section will guide you through the process and ensure a smooth checkout experience.
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as Paytm, UPI, and Net Banking transfers.
2. Can I pay with Paytm UPI?
Yes, Paytm UPI is accepted at checkout for your convenience.
3. Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted gateways to ensure your information is protected at all times.